Please be advised before purchasing on the site, once an order is fulfilled and shipped there are absolutely NO REFUNDS or EXCHANGES unless there is a mistake on the seller's behalf. The Hair Lady LLC is subject to verify all orders by requesting proof of payment and a Valid ID. None of this information will be shared under any circumstances. This information Is obtained to protect from fraud and fraudulent disputes. In event of Fraudulent Charges, Customer will be subject to a law enforced hearing upon company losing Funds or product. Customer will be contacted via shipping address in such case.