OPTIONAL COVID DELAY DISCLOSURE: Orders are taking longer than usual to ship out due to COVID-19 and social distancing guidelines for fulfillment centers. There is also an increased number of shipping delays with USPS. Thank you for your patience and understanding. The processing times detailed below are NOT guaranteed at this time.
We know you will be anxiously waiting for your package to arrive at your front door, so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!
When will my order ship?
All orders will be processed within 3-7 BUSINESS DAYS if STANDARD SHIPPING is selected. Once the package is on the truck, there is a 4-7 BUSINESS DAY estimated arrival time. However, these orders do NOT have a guaranteed delivery date.
*While we will do all that we can to ensure your order is delivered on time, COMPANY NAME cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
Do we offer overnight shipping?
Not at this time (INSERT INFO ON OVERNIGHT SHIPPING).
Where does The Hair Lady ship to?
At this time we only ship within the U.S. (ADD ADDITIONAL SHIPPING LOCATIONS IF APPLICABLE)
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at (INSERT ORDER TRACKING LINK).
Can I make changes to my shipping address after I place my order?
Once you receive our email stating that your order is processing, we are unable to make any changes or modifications to an order, as we begin working on shipping your order immediately. However, if you notice your address is incorrect when you receive your confirmation email, please reach out to EMAILADDRESS@WEBSITE.COM. We ask that in your email you include your first and last name, your order number and what changes need to be made.
Didn’t answer all of your questions? Shoot us an email at EMAILADDRESS@WEBSITE.COM with any questions you have.